FAQs - Yellow Pay

Yellow Pay is a seamless and secure way to send and receive money across African borders instantly! Below is a non-exhaustive list of questions about our new solution, with concise answers designed for you.


How does Yellow Pay work?

When you send money via Yellow Pay to another Yellow Card customer, we convert it from your local currency to USDT stablecoin so that it gets to them instantly at no extra cost. Before it lands in their wallet, we convert it back to their local currency, and they can withdraw it without stress. Learn More about How Yellow Pay Works.


What is Yellow Pay pricing?

Yellow Pay pricing is based on USDT - a stablecoin that we use for conversion from the sender to the recipient. There is no fee for sending funds, but you must accept our exchange rate. You can check the exchange rate from the Pay tab of your application.


How to create a Yellow Pay account? 

As a Yellow Card customer, you do not need a separate account to use Yellow Pay. If Yellow Pay is supported in your country, an account is automatically created for you.


What if I’m new to Yellow Card? 

You can now create an account by following these instructions to be able to use Yellow Pay. In addition, we invite you to read this guide to manage your account better.


Can I send money to Yellow Card non-users?

No, Yellow Pay is only available to all Yellow Card account holders. On the other hand, it will be possible to send an invitation to non-users. A text message will be sent with a download link. Once they have created the account and completed the verifications, you can send the money.


Will we receive email confirmations/receipts for successful transactions?

Both you and your recipient will receive an email and SMS notification with details of the funds sent.


Where can I withdraw my Yellow Pay money?

You can withdraw money from your Yellow Card account via the payment methods available in your country, such as Bank Transfer or Mobile Money.


Are there any requirements for me to have access to Yellow Pay?

To start using Yellow Pay and sending money to other Yellow Card customers, you must comply with our KYC policy and verify your account.


Can I convert my Yellow Pay money to crypto? 

To convert to crypto, you can buy from the variety of coins available through the Wallet tab.


Can I send money to Yellow Card non-users?

No, Yellow Pay is only available to all Yellow Card account holders. On the other hand, it will be possible to send an invitation to non-users. A text message will be sent with a download link. Once they have created the account and completed the verifications, you can send the money.


Can I pay my bills using Yellow Pay? 

Yes, it would be possible to use money received in your wallet to pay your bills and others. However, performing these operations from the app is impossible. It will be necessary to make a withdrawal to proceed with daily operations.


What is the time interval for a transaction using Yellow Pay?

Transactions on Yellow Pay are instant, and the recipient will get a notification upon your sending.


Can I send money within my own country?

Yes, you can send money within and outside your country to any country where Yellow Card is operational.


Do I need a bank account to use Yellow Pay? 

No, all you need is a Yellow Card account. However, you may need a bank account or mobile phone service to deposit funds into your Yellow Card wallet to use the Yellow Pay service. Another option is to sell cryptocurrency for your local currency and use that to send money via Yellow Pay.


What are the benefits of Yellow Pay?

  • Instant delivery 
  • Seamless and secure 
  • Best rates

How do I fund my Yellow Pay account? 

To fund your Yellow Pay account, you need to fund your local currency wallet, and you will be able to send money via Yellow Pay.


What currencies can I use via Yellow Pay?

You can use your local currency, which will be converted to crypto for execution. The recipient will also receive crypto, which will automatically be converted to their local currency.


What are the daily, weekly, and monthly transfer limits?

The transfer limits are subject to verification and at the respective tier for which one has been successfully approved under the KYC procedure.


Can I have my balance in multiple currencies?

Using Yellow Pay, you can only have one (1) fiat (or local) currency balance linked to your country of residence.


Can I request money from someone?

Currently, you can only send and receive payments with Yellow Pay. This “request” feature will allow you to make a request for money from another Yellow Card customer when it is launched.


Thank you for choosing Yellow Card. 

Disclaimer: Yellow Pay uses Yellow Card's crypto exchange platform to complete customer transactions in USDT. Yellow Pay is not a money remittance or foreign currency exchange service
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