Why is my account banned?
At Yellow Card, the security of our customers and their assets is paramount. Likewise, we want to ensure that our cryptocurrency enthusiast community remains healthy.
This is why we recommend you avoid any suspicious activity that could lead to considerable damage, including banning your Yellow Card account.
Below are some of the prohibited activities that could lead to your account being banned:
- Temporary Ban
Temporary bans are intended to prevent changes to an account or funds from being withdrawn from an account pending final information from an investigation. Here are some examples:
- Suspicious activities
- Multiple accounts for customers (each customer should only have one account)
- Identity Fraud
Please send an email to [email protected]. We will contact you and proceed with the necessary verifications or investigations to allow you to re-access your account.
- Permanent Ban
After investigations, we reserve the right to ban an account permanently and its owner from our platform if found violating our customer agreement.
In the case of a permanent suspension, please note that you will not be able to access the platform. We ask you for your security and continued access to Yellow Card to avoid any activity that could lead us to temporarily or permanently ban your account.
Thank you for choosing Yellow Card.