Why is my manual deposit not reflecting on my account?

We understand your concern about the delay in your manual deposit reflecting in your account. To assist you in resolving this matter, we have outlined the steps you need to take to ensure your funds are allocated correctly. Please follow these instructions:

Submitting a Deposit Request on the Yellow Card App:

To enable us to process your deposit efficiently, please follow these steps:

1. Open or download the Yellow Card App.
2. Click on the deposit icon.
3. Select "Bank Deposit."
4. Fill in the exact amount you transferred to our account.
5. Confirm the details and submit your deposit request.

Ensuring Timely Reflection of Your Deposit:

For your deposit to be promptly reflected in your account, please adhere to the following guidelines:

• Include your reference number: Ensure you include your unique reference number along with your deposit. This reference number is essential for instant crediting. (Note: For countries other than Nigeria.)
• Use a local bank account in your name: Deposits must originate from a bank account in your name to facilitate processing.
• Allow time for interbank transfers: If your deposit does not reflect immediately, please account for interbank transfer times. Standard deposits typically take a minimum of 48 hours to process, excluding weekends and public holidays.
• Use the correct deposit reference: Make sure you provide the accurate deposit reference associated with your account.
• Match your deposit request with the deposited amount: Create a deposit request on the app for the same amount you transferred.

Our deposit processing system handles numerous transactions daily. To ensure swift processing, it is vital to enter your information accurately. Failure to follow the correct deposit instructions might result in longer processing times.

Instant Bank Transfer in Nigeria: If you are in Nigeria and have opted for the instant bank transfer option, your deposit should reflect immediately. Any delay is likely due to a temporary bank network issue, which should be resolved within minutes. If a prolonged delay occurs, kindly reach out to our Support Team.

Common Reasons for Deposit Delays: Here are the most frequent causes for deposit delays:

1. Incorrect Deposit Reference: Double-check that you entered your deposit reference number accurately. This unique number is your associated phone number.
2. Deposits from Unregistered Bank Accounts: Deposits from bank accounts not in your name will experience delays and investigation. To avoid such delays, only use your own bank account.
3. Omission of Reference Number: If you forget to include your reference number, please contact our Support Team with proof of payment that clearly shows the date of the transaction, name of the depositor, Amount and reference number.
4. Name Mismatch: The depositor’s name must match the name on your Yellow Card account to ensure seamless processing.

Please note that timely resolution of deposit-related issues is of utmost importance to us. If you have any further questions or concerns, our Support Team is here to assist you.

Financially yours, Yellow Card.