How to change and reset Login Password

Reset password

To change your account password, log in to your account, click on your profile tab, then Settings and select Security.

Here, you can change your password and your Transaction PIN.

Forgot Password

If you have forgotten your password, please click on Forgot Password.

Input the phone number linked to your account and your new password. A confirmation code will be emailed to your registered email address. Once you input this code, your password will be changed, and you can log in with your new password.

Please, do not use old passwords, as they can easily be obtained from other sources.


I'm having trouble logging in.

If you are having trouble logging in, please try resetting your password. If you can still not log in, don't hesitate to contact [email protected]; we will help resolve this as quickly as possible.

Why is my account locked?

It could be any number of things, from a potential security breach to suspicious activity. If your account is locked, get in touch with us immediately to get it back up and running.

I lost/forgot my registered phone number for my Yellow Card account.

If you have lost/forgotten the phone number you used to sign up for your account, please get in touch with us immediately, and we will work with you to get your account back up and running.

 I am having problems logging in from a new browser.

Be sure to double-check your password first to make sure that you are entering the correct information. If you still have problems, please get in touch with us immediately, and we will help you solve this problem as quickly as possible.

Financially yours, Yellow Card.

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