How do I delete my account?

Here's a step-by-step guide on how to delete your Yellow Card account:

Please note that you can only delete your account using the Yellow Card app.

Step 1: Open the Yellow Card app and click on the profile tab on the home page's top left.

Step 2: Navigate to the "Security" section.

Step 3: Scroll to the bottom of the screen and locate the "Delete Account" option.

Step 4: You will be prompted to select a reason for deleting your account. After making your selection, click "Next."

Step 5: If there are funds in your account that need to be withdrawn, you will be instructed to complete this step before proceeding.

Step 6: Once funds have been withdrawn (if necessary), you will need to enter your account password to continue with the account deletion process.

Step 7: You will be asked to confirm your decision to delete your account. Click on "Yes, delete my account" to proceed.

Step 8: Congratulations! You have successfully deleted your Yellow Card account.

Note: Kindly note that the account deletion process may require up to 7 days for completion. Should you receive funds in your account via Yellow Pay or Coins within this 7-day period, the account deletion process will be stopped.

Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.

Still need help? Contact Us Contact Us