How do I delete my account?
Here's a step-by-step guide on how to delete your Yellow Card account:
Please note that you can only delete your account using the Yellow Card app.
Step 1: Open the Yellow Card app and click on the profile tab on the home page's top left.
Step 2: Navigate to the "Security" section.
Step 3: Scroll to the bottom of the screen and locate the "Delete Account" option.
Step 4: You will be prompted to select a reason for deleting your account. After making your selection, click "Next."
Step 5: If there are funds in your account that need to be withdrawn, you will be instructed to complete this step before proceeding.
Step 6: Once funds have been withdrawn (if necessary), you will need to enter your account password to continue with the account deletion process.
Step 7: You will be asked to confirm your decision to delete your account. Click on "Yes, delete my account" to proceed.
Step 8: Congratulations! You have successfully deleted your Yellow Card account.
Note: Kindly note that the account deletion process may require up to 7 days for completion. Should you receive funds in your account via Yellow Pay or Coins within this 7-day period, the account deletion process will be stopped.