I sent coins to the wrong address, how do I get it back?

We understand that sending coins to the wrong address is possible due to human error or oversight. However, coins sent to the wrong address is usually irreversible by the design of the blockchain network.

We, therefore, advise that you double-check the address you're sending asset to before confirming the transaction.

Here are a few ways to ensure you don't make a mistake when sending coins:

Crosscheck the recipient's blockchain address

While you're less likely to make a mistake if you copy the address as opposed to typing it out, you should still ensure that the copied address is correct.

Confirm email address or phone number

If you're sending coins using the email address or phone number option, ensure that the displayed name matches the name of the recipient before confirming the send.

To ensure you don't send coins to a phone number or email address that isn't registered on Yellow Card, you will not be able to confirm the transfer.

Ask us for help

If you're unsure of how to proceed on the Yellow Card app at any point, visit our Help Centre - we have guides to help you every step of the way. You can also use the floating Live Chat option in the lower right corner of your screen to chat with a member of our support team.

Financially yours, Yellow Card.

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