I am unable to verify my email address

If you cannot verify your Yellow Card email address, you will need to go through some procedures to verify it.

Getting started, you will need the following:

  • Access to your registered phone number on your Yellow Card account.
  • Your email address.
  • A clear image of your ID card.
  • A photo selfie with a signed paper note that says "Yellow Card verify my email address" (write your email address).

Here is a sample below:

Date: dd/mm/yyyy

I am unable to verify my email address and hereby request that my Yellow Card email address be verified.

My email address:

Registered phone number:

Full name:


Write this note legibly on plain paper and take a clear picture while holding it close to your face. Attach the image alongside the image of your valid ID to an email with the subject: Request for verification of email address and send to [email protected]

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