We are closing the Yellow Card mobile app as part of a strategic shift in our business. This decision allows us to fully focus on our core vision: providing institutional-grade stablecoin infrastructure for businesses across emerging markets.

By dedicating our resources to this mission, we can deliver best-in-class treasury, payment, and liquidity solutions for corporate clients.

If you’re an individual customer, here’s everything you need to know about the app closure, withdrawals, and what comes next.

Frequently Asked Questions

Is Yellow Card going out of business?

No. Yellow Card remains financially strong and continues to grow. We are not shutting down as a company, we are simply evolving our business model to focus on the B2B market, where we see the greatest opportunity to solve critical financial challenges.

How can I request for a refund?

To request a refund, please contact us at [email protected] and provide the following information:

• A clear selfie of you holding a valid government-issued ID next to your face.

• A clear and readable photo of your government-issued ID (front and back).

• A clear selfie holding a handwritten note requesting a refund from Yellow Card. The note must be legible, dated, and signed.

• Your bank or mobile money account name and number. Ensure the account name matches the name on your Yellow Card account to avoid delays. OR

• An external wallet address for the specific coin you hold, along with the correct network. Ensure the wallet address and network match the coin in your Yellow Card account to prevent any loss of funds.

If you have any questions or need further assistance, please let us know.

Refunds will take 3-5 business days

What happens to my personal data?

Your personal data will remain protected. We will no longer use your data for app services once the app is shut down. Data will only be kept for legal, regulatory, and contractual purposes (e.g., financial regulations, tax, and anti-money laundering laws). Your data will be managed in strict accordance with our privacy policy and local data protection regulations. After the statutory retention periods expire, your personal data will either be securely deleted or permanently anonymized.

What happens to accounts that were created but never used?

We will review inactive accounts. If they are not tied to any transactions and are no longer needed for compliance, they will be securely deleted or anonymized.

Is my data still secure after the app shuts down?

Yes. We apply the same security safeguards to your data after the app closure as we do today, including encryption, access controls, and monitoring.

Can I still use Yellow Card services in the future?

Yellow Card’s services will now focus exclusively on businesses. If you represent a mid-market or enterprise company seeking treasury, international payments, or liquidity solutions, please visit our website to learn more about our institutional offerings.

Unfortunately, services for individual retail customers will no longer be available.