I am unable to verify my email address

If you are unable to verify your Yellow Card email address, you will need to go through some procedures in order to get it verified.

Getting started, you will need the following:

  • Access to your registered phone number on your Yellow Card account.
  • Your email address.
  • A clear image of your ID card.
  • A photo selfie with a paper note that says "Yellow Card verify my email address" (write your email address).

Here is a sample below:

Date: dd/mm/yyyy

I am unable to verify my email address and hereby request that my Yellow Card email address be verified.

My email address:

Registered phone number:

Full name:


Write this note legibly on plain paper and take a clear picture while holding it close to your face. Attach the image alongside the image of your valid ID to an email with the subject: Request for verification of email address and send to [email protected]

How long do I have to wait?

It will take approximately 24 - 72 hours to complete, provided that you have submitted all the details requested from you.

If you encounter any issues, please reach out to our Support Team.

Thank you for choosing Yellow Card.

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