I see the error "account has been locked." What should I do?

The error message “Your account has been locked. Please contact support to re-enable your account” simply means that in your attempt to log into your Yellow Card account, you have exhausted all your OTP retries or you have entered the wrong OTP more than 5 times.

Here’s how to fix this

Please reach out to us via [email protected]. Our team will look into it and provide you with a solution within 24 hours. 

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