Updating Account Information

Content

1. How do I change my Email address

2. How do I change my Name

3. How do I change my Phone Number

4. How do I change my Date of Birth

5. How do I change my Country

6. How do I change or reset my Transaction PIN?



1. How do I change my Email address

Your email address is linked to your Yellow Card account upon registration. 

If you need to change the email address on your account, please send a mail to [email protected], and we will work with you to get it changed as quickly as possible.

2. How do I change my Name

Your name is linked to your Yellow Card account upon registration. 

If you need to change the name on your account, please send a mail to [email protected], and we will work with you to get it changed as quickly as possible.

3. How do I change my Phone Number

Your Phone Number is linked to your Yellow Card account upon registration. 

To change your phone number you will need the following:

  • A clear image of your ID card.
  • A photo selfie with a paper note requesting to update your phone number. Your old and new phone numbers should be written on that note.

Here is a sample below:

Date: dd/mm/yyyy

I have lost access to my registered phone number and hereby request that my Yellow Card phone number be changed.

Old phone number:

New phone number:

Full name:

Sign:

Write this note legibly on plain paper and take a clear picture while holding it close to your face. Attach the image alongside the image of your valid ID to an email with the subject: Request for change of phone number and send to [email protected]

If you need to change the phone number on your account, please send a mail to [email protected], and we will work with you to get it changed as quickly as possible.

4. How do I change my Date of Birth

Your Date of Birth is linked to your Yellow Card account upon registration. 

If you need to change the Date of Birth on your account, please send a mail to [email protected], and we will work with you to get it changed as quickly as possible.

5. How do I change my Country

Your Country is linked to your Yellow Card account upon registration. 

If you need to change the Country on your account, please send a mail to [email protected], and we will work with you to get it changed as quickly as possible.

6. How do I change or reset my Transaction PIN?

Your transaction PIN is a 4-digit PIN that authorizes external transactions from your Yellow Card account. This could be sending cryptocurrency to other wallets or withdrawing funds from your account. Your transaction PIN adds an extra layer of security to your account to ensure no one else can withdraw funds from your account.

Note: Never share your transaction PIN with anyone – no Yellow Card employee will ask you for your transaction PIN.

Here are a few instances you may need to change or reset your transaction PIN

a. I think someone else knows my transaction PIN

b. If you suspect your transaction PIN has been compromised, we advise you to change it immediately. 

To change your transaction pin, follow these simple steps:

1. On the Homepage, Click on the drop-down arrow next to your name and select “Settings”

2. Select Security and then Scroll down and select “Change PIN”

3. Enter your Current PIN first before we will grant you access to change your PIN




If you're still unable to update your account information please reach out to our support team at [email protected]

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