Common Issues with Yellow Card 2-Step Verification (Troubleshooting)

We recommend you do these first before anything else:

If you’re using the Yellow Card mobile application to sign in, first ensure that it is up to date and the most recently released version on the Google Play or Apple App store. We encourage users to also check and ensure that their device software has also been updated.

If you’re using the Yellow Card web application to sign in, first ensure that your browser is up to date and the latest version. Clearing your cache and cookies may also be helpful.

I am unable to receive the SMS (text) code

  • I have a new phone number

If you have a new phone number and do not have access to your old phone number in order to receive the SMS codes please note that we currently do not update phone numbers. We could, however, update your email. If you require a change of phone number you will need to create a new one and request that we move your funds to the new account after which we would ban the old account.



If you still have your old phone number being used on WhatsApp you may also try getting the code via WhatsApp in the instructions below.

  • I want an alternative

Still unable to receive it? This may be due to network problems. Try our alternatives:



Get code via WhatsApp

On the OTP Confirmation page, if you have still not received your SMS (text) code even after attempting to resend, WhatsApp verification is a great alternative. 

Simply click on “Get code via WhatsApp”

On the phone number that you signed up with, You should receive a code via WhatsApp almost instantly.

Our WhatsApp number as at the time this post was written is +1 (251) 220-0141 under the name Yellow Card Financial, LLC as shown below.



Get code via USSD

On the OTP Confirmation page, if you have still not received your SMS (text) code even after attempting to resend, USSD verification is another great and simple alternative. 

First, Click on “Get code via USSD”

Next, 

Dial *347*26# from your mobile number signed up with Yellow Card to get your unique code.

Still need help? Contact Us Contact Us