Why is my cryptocurrency send delayed?

Sending cryptocurrency from your Yellow Card wallet is usually instant. However, due to delays on the blockchain network, it may sometimes take a while for your send to be confirmed.

Common causes of delayed cryptocurrency send include:

High network activity

When there is increased activity on a cryptocurrency's blockchain network, it often leads to congestion that may result in delayed processing of transactions. The processing of transactions involves adding each transaction to blocks that make up the cryptocurrency's blockchain. This action is not within Yellow Card's control so we can neither fast track or delay transactions.

Transactions are usually confirmed within 30 minutes but may take longer when there is congestion on the network. In instances when this occurs, kindly exercise patience till your transaction is confirmed.

Low miner fee

Setting low miner fee may sometimes cause delayed confirmation of sent cryptocurrency. Miners usually prioritise transactions they confirm based on the amount transaction fee. This means that transactions with high miner fees are usually confirmed before transactions with low miner fee.

Certain wallets let you set the priority level when sending cryptocurrency. The priority level could be low, medium or high, and each level has different miner fees attached to them. If you want your transaction to be confirmed quickly when sending cryptocurrency from a wallet that requires you to set a priority level, we advise that you select "High" priority.

How to check the transaction status

You can check the status of your transaction by going to the "History" page and selecting the pending transaction. Under Blockchain Hash, tap "Explore Transaction". This will show you the current status of your transaction.

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