Why is my deposit not reflecting on my account?

For your deposit to reflect on your account, please ensure that:

Note: You must include your reference number with your deposit for it to be credited instantly. *Countries other than Nigeria

  • You’ve deposited from a local bank account in your own name
  • For payments that are not immediate payments, you’ve allowed time for interbank transfers, noting that regular deposits take a minimum of 48 hours, excluding weekends and public holidays, to be processed.
  • You’ve used the correct deposit reference
  • You have created a deposit request for the same amount you deposited

Yellow Card processes a lot of deposits per day and we require you to input your details correctly in order for us to identify and process your payments. If the deposit instructions are not followed correctly, you could end up waiting for a longer time than expected.

If you are in Nigeria and have used the instant bank transfer option, your deposit should reflect immediately. If there is a delay it is likely to be a bank network delay and should be resolved within minutes. If there is a prolonged delay, please contact us at [email protected]

Most common reasons why your deposit may not be reflecting

Incorrect deposit reference

Did you enter the correct deposit reference number 100% accurately?  Your Yellowcard reference number is the unique phone number in which you used to register your account with us. This will be your unique number to use as a beneficiary reference whenever you make a deposit with us.  

Learn how to get your reference - here

Deposits from a bank account that does not belong to you.

Did you make your deposit from a bank account that does not belong to you?  Yellowcard does not accept deposits made from a bank account that does not belong to you. This type of deposit will be delayed, investigated and eventually returned to the original bank account where it came from.  It is best for you to deposit money using your own bank account in order to avoid delays.

You forgot to use your reference number.

If you forgot to use your reference number, you will be required to send your proof of payment, reference number, and proof of Identity/ownership of the depositor's bank account and the Yellowcard account to [email protected] in order for us to review your issue. 

Note that: Depositor’s name must match with the name on your Yellowcard account.

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