Password requirements and troubleshooting

I'm having trouble logging in.

If you are having trouble logging in, please try resetting your password. If you are still unable to login, please contact [email protected], and we will help resolve this as quickly as possible.

Why is my account locked?

It could be any number of things from a potential security breach to suspicious activity. If your account is locked, please Contact Us immediately to get it back up and running.

I lost/forgot my registered phone number for my Yellow Card account.

If you have lost/forgotten the phone number that you used to sign up for your account, please Contact Us immediately, and we will work with you to get your account back up and running.

I am having problems logging in from a new browser.

Be sure to double-check your password first to make sure that you are entering the correct information. If you are still having problems, please Contact Us immediately, and we will help you solve this problem as quickly as possible.

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