I am unable to verify my email address
Getting started, you will need the following:
- Access to your registered phone number on your Yellow Card account.
- Your email address.
- A clear image of your ID card.
- A photo selfie with a paper note that says "Yellow Card verify my email address (write your email address).
Here is a sample below:
I am unable to verify my email address and hereby request that my Yellow Card email address be verified.
My email address:
Registered phone number:
Write this note legibly on plain paper and take a clear picture while holding it close to your face. Attach the image alongside the image of your valid ID to an email with the subject: Request for verification of email address and send to [email protected]
How long do I have to wait?
It will take approximately 24 - 72 hours to complete, provided that you have submitted all the details requested from you.
If the problem still persists please contact us directly at [email protected]