Why can't I reset my password?

Here are some common reasons why you may be unable to reset your password

1. You have not entered the correct reset code

To protect your account, once you request a password reset through the "forgot password" option, a reset code will be sent to your registered email address. You will need this code to set a new password. If you enter the wrong code, you will not be able to reset your account.

Note: Here's what to do if you cannot access your email address.

2. Your new password doesn't match

To reset your password, you need to enter your new password into the "password confirmation" field correctly. If the characters don't match, you will not be able to reset your password. Ensure that you have entered the same characters in the same order in both fields.

3. You have entered the wrong mobile number

To reset your Yellow Card account password, you need the correct mobile number with which you registered for your account.

If you still cannot reset your password please contact us directly at [email protected].

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