Common Errors that May Occur when doing KYC Verification

The following are some of the most common errors that may occur which may lead to your verification being denied by our KYC team. We encourage you to carefully review all documents to ensure that they are in accordance with what exactly is required of you.

Images may be unclear

This is perhaps the most common error customers face while submitting their KYC documents. Please ensure that you have good lighting to enable us to see all the information shown on your documents.

Documents should be clean, clearly scanned without any watermarks, redactions, or other obscurities. If our system cannot read any part of your document, you will have to resubmit.

Unoriginal Copies of Documents

Please endeavor to send us original copies of your tax identification number form and a statement of income account showing your residency address. Unoriginal copies may be rejected.

Image Presentation

The full page of your document displaying all outer corners of the paper should be submitted.

My Income Statement was Rejected

Your income document should contain your full name, the issuing company’s name and logo should be visible, your current address, and document issue date in order to verify your documents.

Why am I unable to upload documents?

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Documents not acceptable for Yellow Card KYC submitted

Your documents may not have been what we required. Please see here for all documents that we accept for verification for each Tier per country.

Acceptable address verification documents are:

Utility bills (for heating, electricity, water, cable, landline telephone, sewer, gas, etc.), an original printed statement from your financial institution (bank, credit/debit card, mortgage, insurance, investments – please note that we do not accept statements from purely online financial institutions),

A signed and stamped letter from your financial institution confirming your account with them, your address, and your full name, any government-issued correspondence (including tax documents, court documents), your valid identity document, as long as it contains the address registered on your Yellow Card account. Important requirements for address verification documents:

The document should be issued within the last 90 days. The full pages of your document displaying all outer corners of the paper should be submitted. The document should contain your full name, current address, and document issue date. The issuing company’s name and logo should be visible.Тhe document should be submitted in a *.jpg, *.jpeg, or *.png file format. We cannot accept screenshots. Please submit a copy of the original document.

Note: The name on both documents should match.

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