Why is my withdrawal pending?

Withdrawals are usually instant. You may, however, experience delays due to interbank networks. 

If you are using the manual withdrawal option, you will have to wait for the next withdrawal window from the time you requested your withdrawal in order for it to be processed. There are usually three withdrawal windows in a day.

If you have a withdrawal pending for more than 24 hours, please contact [email protected] so that your issue can be resolved.

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